Privacy Policy
At D. Riggio & Associates (hereinafter ‘the Firm’), we take appropriate measures to protect the privacy of your personal information. This Privacy Policy complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and explains the use and management of your personal information in your dealings with the firm.
Why do we collect personal information?
In order to appropriately represent clients, the Firm must access and collect certain information to enact client instructions, such as for case management and legal proceedings. Information collected may include:
D. Riggio & Associates attempts to inform individuals whose information is utilised of;
When are instances that we may use or disclose your personal information?
The firm may use or disclosure your information in instances where:
How is your personal information maintained?
Secure, personal information is maintained by the Firm via regular updates at any given point we are informed of change. Information deemed irrelevant or inaccurate is not utilised, and only contemporaneous or accurate information is kept. Information deemed incorrect may result in an instance whereby the firm can reasonably correct the information in its own capacity or will contact you in an instance of doubt.
In any event the information we maintain is incorrect, you can request the information is updated by contacting the firm directly. The firms contact details are listed on all correspondence and can also be found on the firms website (www.riggiosolicitors.com).
Using our website
Utilising the third-party provider Weebly, the Firm’s website tracks certain information of yours, including but not limited to IP address, time, date, referring URL, pages accesses, documents downloaded, location of access and operating system.
The Firm also uses “cookies.” A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the D. Riggio & Associates’ website, but the website may be limited in the use of some of the features.
D. Riggio & Associates are not responsible for the privacy practices or information collection of any external websites, advertisements or links that you may click on from our website. This privacy policy applies only to the information we collect on the D. Riggio & Associates website. It is encouraged that you read the privacy policy of third-party websites you may visit from the Firm’s website.
Is your personal information secure?
D. Riggio & Associates protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security. Any data destroyed is disposed of in a manner which protects the privacy of information in an appropriate manner. Your information may be secured by a third-party, cloud-service provider engaged by the firm. D. Riggio & Associates takes reasonable steps to ensure third-party providers keep your information secure, but cannot always guarantee conduct of other, external parties.
Do you have access to your personal information?
The Firm acknowledges that individuals have a general right of access to information concerning them, and to have inaccurate information corrected (as discussed above). Access to information is subject to client confidentiality and legal professional privilege.
Subject to client confidentiality and legal professional privilege, you are able to access the personal information we hold about you by contacting our office directly. We may require authentication via some verification/security questions and may limit information provided via electronic correspondence. If access is refused to your information, the Firm will give you an explanation explaining our decision to the extent practicable and your options.
Can you maintain anonymity when dealing with our firm?
D. Riggio & Associates allows individuals, where it is practicable, the option not to identify themselves when dealing with the firm. In some circumstances, this may mean that we are not able to be as effective as we might otherwise be in the provision of our advice and representation. In any event where anonymity will need to be revoked, the Firm will take reasonable steps to notify you prior to any disclosures that may need to identify you.
Dealing with unsolicited information
The Firm takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Is your personal information sent overseas?
D. Riggio & Associates does not send personal information outside Australia, except where necessary in individual cases for the purpose of particular matters and in accordance with client instructions. The Firm takes steps to ensure such disclosures are subject to the same privacy protection as within Australia.
Do we collect sensitive information?
D. Riggio & Associates does not collect sensitive information unless it is specifically relevant and necessary for the purpose of advising or representing a client, acting on instructions, or for the purpose of establishing, exercising or defending legal claims. The Firm does not use government identifiers (eg. tax file numbers) to identify individuals.
Complaints and disputes
If you have reason to believe that D. Riggio & Associates has not complied with its obligations relating to your personal information under this privacy policy or under the Privacy Act, please refer any complaint to queries to our Firm directly, so an appropriate solution can be resolved. D. Riggio & Associates takes all privacy complaints seriously, and will attempt, in good faith, to resolve the matter in a timely, professional and serious manner.
Who should you contact for further information?
As listed on most correspondence from D. Riggio & Associates, as well as our website, any privacy policy questions should be directed to:
Ms Domenica Riggio
D. Riggio & Associates
Suite 7.02, Level 7, 85 George Street
PARRAMATTA NSW 2150
Or alternatively;
Email: [email protected]
Tele: (02) 9281 0013
How this policy changes
This policy may change from time to time and will be updated on the website or may be obtained free of charge upon request.
D. Riggio & Associates reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.
Why do we collect personal information?
In order to appropriately represent clients, the Firm must access and collect certain information to enact client instructions, such as for case management and legal proceedings. Information collected may include:
- Name, address, telephone number/s, email addresses;
- Bank account details, credit card details;
- Relevant usernames and passwords as required;
- Details of any services provided to you, external to the Firm;
- Areas of legal interest or specialisation;
- Records of communications with and including the Firm (this may include any representative, employee or practitioner employed or engaged by the Firm);
- Personal website usage information, such as your IP address;
- Information provided in the course of our relationship with you; and
- Other personal information you may provide in your usage or engagement in promotion/s or promotional activities, marketing events, surveys, market research or any mailing lists.
D. Riggio & Associates attempts to inform individuals whose information is utilised of;
- The general use of their information;
- The right to access information (referred to in Paragraph 1) held by the Firm;
- The identity and contact details of the Firm;
- Any law requiring collection of the information (referred to in Paragraph 1); and
- Any potential consequences for failure to provide this information.
When are instances that we may use or disclose your personal information?
The firm may use or disclosure your information in instances where:
- It is used for primary purposes for which it was collected, ie; advice and representation, in accordance with instructions, legal proceedings;
- You have consented or instructed the firm to;
- It is provided to third parties who provide services to the Firm, for the primary purposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected..
How is your personal information maintained?
Secure, personal information is maintained by the Firm via regular updates at any given point we are informed of change. Information deemed irrelevant or inaccurate is not utilised, and only contemporaneous or accurate information is kept. Information deemed incorrect may result in an instance whereby the firm can reasonably correct the information in its own capacity or will contact you in an instance of doubt.
In any event the information we maintain is incorrect, you can request the information is updated by contacting the firm directly. The firms contact details are listed on all correspondence and can also be found on the firms website (www.riggiosolicitors.com).
Using our website
Utilising the third-party provider Weebly, the Firm’s website tracks certain information of yours, including but not limited to IP address, time, date, referring URL, pages accesses, documents downloaded, location of access and operating system.
The Firm also uses “cookies.” A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the D. Riggio & Associates’ website, but the website may be limited in the use of some of the features.
D. Riggio & Associates are not responsible for the privacy practices or information collection of any external websites, advertisements or links that you may click on from our website. This privacy policy applies only to the information we collect on the D. Riggio & Associates website. It is encouraged that you read the privacy policy of third-party websites you may visit from the Firm’s website.
Is your personal information secure?
D. Riggio & Associates protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security. Any data destroyed is disposed of in a manner which protects the privacy of information in an appropriate manner. Your information may be secured by a third-party, cloud-service provider engaged by the firm. D. Riggio & Associates takes reasonable steps to ensure third-party providers keep your information secure, but cannot always guarantee conduct of other, external parties.
Do you have access to your personal information?
The Firm acknowledges that individuals have a general right of access to information concerning them, and to have inaccurate information corrected (as discussed above). Access to information is subject to client confidentiality and legal professional privilege.
Subject to client confidentiality and legal professional privilege, you are able to access the personal information we hold about you by contacting our office directly. We may require authentication via some verification/security questions and may limit information provided via electronic correspondence. If access is refused to your information, the Firm will give you an explanation explaining our decision to the extent practicable and your options.
Can you maintain anonymity when dealing with our firm?
D. Riggio & Associates allows individuals, where it is practicable, the option not to identify themselves when dealing with the firm. In some circumstances, this may mean that we are not able to be as effective as we might otherwise be in the provision of our advice and representation. In any event where anonymity will need to be revoked, the Firm will take reasonable steps to notify you prior to any disclosures that may need to identify you.
Dealing with unsolicited information
The Firm takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Is your personal information sent overseas?
D. Riggio & Associates does not send personal information outside Australia, except where necessary in individual cases for the purpose of particular matters and in accordance with client instructions. The Firm takes steps to ensure such disclosures are subject to the same privacy protection as within Australia.
Do we collect sensitive information?
D. Riggio & Associates does not collect sensitive information unless it is specifically relevant and necessary for the purpose of advising or representing a client, acting on instructions, or for the purpose of establishing, exercising or defending legal claims. The Firm does not use government identifiers (eg. tax file numbers) to identify individuals.
Complaints and disputes
If you have reason to believe that D. Riggio & Associates has not complied with its obligations relating to your personal information under this privacy policy or under the Privacy Act, please refer any complaint to queries to our Firm directly, so an appropriate solution can be resolved. D. Riggio & Associates takes all privacy complaints seriously, and will attempt, in good faith, to resolve the matter in a timely, professional and serious manner.
Who should you contact for further information?
As listed on most correspondence from D. Riggio & Associates, as well as our website, any privacy policy questions should be directed to:
Ms Domenica Riggio
D. Riggio & Associates
Suite 7.02, Level 7, 85 George Street
PARRAMATTA NSW 2150
Or alternatively;
Email: [email protected]
Tele: (02) 9281 0013
How this policy changes
This policy may change from time to time and will be updated on the website or may be obtained free of charge upon request.
D. Riggio & Associates reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.